Support

A person answers.

Last updated: July 30, 2026

Support is one inbox, read by the people who build the app: hello@everywherefast.com. We aim to reply within one business day, usually faster.

Lost your licence key?

Email us from the address you purchased with and we will resend it. Nothing else needed.

Moving to a new Mac?

Open Settings in Everywhere on the old Mac and deactivate it, then enter your key on the new one. If the old Mac is dead or gone, email us and we will release the binding from our side.

Want a refund?

Thirty days from purchase, one email, no questions, no exit survey. Say "refund please" and include the email you bought with.

Something not being found?

Check System Settings → Privacy & Security → Full Disk Access and make sure Everywhere is enabled — without it, macOS hides parts of the disk from the index, and the app shows a banner saying exactly what it cannot see.
An unplugged drive's files appear dimmed with a "not connected" tag — that is the index remembering the volume, not an error.
If results ever look stale, the menu bar item has a rebuild action; a full rebuild takes about half a minute.

Found a bug?

Tell us what you typed, what you expected, and what happened instead — a screenshot helps. macOS version and app version (bottom of Settings) help more.

Anything else

Feature ideas, kind words, hard questions — same inbox. We read everything.